[Hiring] Vacation Services Advisor @Hopesglobalgetaways

Role Description

We are looking for dependable, enthusiastic individuals who enjoy helping people and are interested in learning more about the vacation and hospitality industry. As a Vacation Services Advisor, you will work with clients to understand what they are looking for and assist them with finding and coordinating experiences that match their needs.

• Speak with clients about their destination interests, vacation style, timeframe, and spending range
• Explore available experiences that match individual requests
• Research resorts, hotels, cruises, packages, transportation, excursions, and activities
• Identify options that align with each client's priorities
• Explain relevant features, amenities, inclusions, and reservation requirements
• Help coordinate chosen vacation services using approved supplier resources
• Check traveler and reservation information for completeness and accuracy
• Keep confirmations, schedules, and other important details organized
• Monitor upcoming deposits, final payments, and planning deadlines
• Follow up with clients as their vacation arrangements progress
• Provide general pre-departure information and reservation updates
• Assist with standard questions and modification requests
• Maintain organized client records and communication notes
• Stay current on destinations, supplier offerings, and vacation experiences

Qualifications

• Enjoys assisting customers and providing attentive service
• Clear and professional communication skills
• Strong organizational habits and attention to detail
• Comfortable searching for and reviewing information online
• Able to balance multiple client requests and priorities
• Responsible and capable of working independently
• Basic proficiency with computers, email, and internet-based tools
• Open to learning new platforms and processes
• Reliable internet connection and compatible device
• Must be 18 years of age or older
• Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualifying region

Learning & Professional Development

• Client communication and consultation techniques
• Vacation research and recommendation skills
• Supplier and reservation platform instruction
• Destination and vacation product education
• Reservation procedures and client support
• Professional certification opportunities
• Continued skill-building resources

Benefits

• Work remotely
• Flexible part-time or full-time scheduling
• No previous industry experience required
• Beginner-friendly training
• Access to established supplier and planning resources
• Opportunities to strengthen customer service, organization, research, and sales skills
• Travel-related discounts and industry benefits where applicable
• Continued education and virtual team support