[Hiring] Vacation Relations Consultant @Hopesglobalgetaways

Role Description

We are looking for personable, dependable individuals who enjoy building relationships and providing excellent customer service. As a Vacation Relations Consultant, you will serve as a point of contact for clients as they consider vacation possibilities, make selections, and prepare for their upcoming experiences.

• Build positive relationships with prospective and existing clients
• Ask questions to understand vacation preferences, priorities, budgets, and desired experiences
• Research destinations and services that align with individual requests
• Review available resorts, hotels, cruises, packages, tours, activities, and transportation
• Share appropriate recommendations and clearly communicate relevant details
• Help clients move forward with the vacation services they select
• Coordinate arrangements through approved supplier and reservation resources
• Confirm that traveler details and reservation information are complete
• Keep clients informed of important dates, requirements, and updates
• Follow up on pending decisions and outstanding information
• Organize confirmations and other essential vacation documents
• Provide ongoing assistance with general questions and routine reservation requests
• Maintain accurate notes and client records
• Build knowledge of destinations, vacation products, supplier offerings, and current promotions

Qualifications

• Strong customer service and relationship-building abilities
• Clear, courteous written and verbal communication
• Comfortable interacting with clients and asking questions
• Organized with strong follow-through
• Careful attention to details and deadlines
• Able to research information and evaluate multiple choices
• Comfortable managing several client conversations and tasks
• Responsible and capable of working independently
• Basic computer, email, and online communication skills
• Willing to learn supplier technology and reservation processes
• Reliable internet access and compatible device
• Must be 18 years of age or older
• Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualifying region

Training & Professional Growth

• Client relationship and communication skills
• Vacation research and recommendation techniques
• Reservation procedures and supplier platforms
• Destination and vacation product education
• Customer follow-up and service practices
• Professional certification opportunities
• Continued learning and industry development

Opportunity Features

• 100% remote
• Flexible part-time or full-time scheduling
• Beginner-friendly training
• No previous travel industry experience required
• Access to established supplier resources and professional tools
• Opportunities to develop communication, customer service, research, organization, and sales skills
• Travel-related discounts and industry benefits where applicable
• Continued education and virtual team resources