[Hiring] Utilization Management Administrative Support @Avesis

Role Description

In this role, you will assist with basic UM administrative functions, including:

• Provider outreach
• Fax and email processing
• Documentation collection
• Letter creation

You will be expected to complete over 7–12 calls or attempts per hour while maintaining accuracy and timeliness. As a Level 1 team member, you will rely on established guidelines and close supervision to perform tasks, escalating complex issues to senior staff. This role provides the foundation for growth into higher-level administrative positions.

Work hours will be determined by your manager and may vary based on location, department needs, and workflow. Mandatory overtime may be required during peak seasons.

Qualifications

• High School Diploma or GED required.
• 1-2 years of basic administrative, clerical, or customer service experience.
• Proficiency in basic computer skills (data entry, email platforms, Microsoft Office).
• Proficiency in accurate data entry, with minimal to no errors.
• Exceptional reading and writing with the ability to communicate at a professional level appropriately at all levels of the organization.
• Strong organizational and time-management skills, with the ability to manage multiple tasks and priorities effectively.
• Ability to think analytically and make independent decisions.
• Ability to meet or exceed quality, accuracy, and production standards.
• Applies and enhances knowledge to complete most tasks independently.
• Understands and discusses implications of process and policy changes.
• Manages moderately complex situations through research, analysis, and planning.
• Sees actions in terms of longer-term goals and contributes to team efficiency.
• Intermediate computer skills (Excel, Outlook, internal platforms).
• Internet & Workspace: A reliable internet connection (25 MBPS upload/50 MBPS download speed) and an appropriate workspace are essential for success in this remote role.

Requirements

• Self-Motivation & Organization: Must be self-motivated and highly organized with the ability to work autonomously without direct supervision.
• Flexible Hours: Work hours will be determined by your manager and may vary based on location, department needs, and workflow. Mandatory overtime may be required during peak seasons.
• Deadline Adherence: Expected to meet established deadlines and deliver high-quality work consistently.
• Virtual Collaboration: Use virtual platforms like Teams and Microsoft Outlook for collaboration. Participate in regular monthly check-ins and bi-weekly department touch bases for market updates and team alignment.
• Confidentiality: Maintain strict confidentiality of information related to Avēsis and its customers, following our information security policies.

Benefits

• Meaningful and challenging work opportunities to accelerate innovation in a secure and compliant way.
• Competitive compensation package.
• Excellent medical, dental, supplemental health, life and vision coverage for you and your dependents with no wait period.
• Life and disability insurance.
• A great 401(k) with company match.
• Tuition assistance, paid parental leave and backup family care.
• Dynamic, modern work environments that promote collaboration and creativity to develop and empower talent.
• Flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best.
• Employee Resource Groups that advocate for inclusion and diversity in all that we do.
• Social responsibility in all aspects of our work.