[Hiring] Urology Peer Support Coach @Better Health

Role Description

Better Health is creating a new medical provider type, disrupting the $60B home medical supply industry. By bundling peer support, coaching, education, and home delivery of medical supplies, we focus on our members and help them choose the best medical supplies to address their underlying chronic conditions.

As we scale our chronic condition care program, we are looking to expand our Peer Support Coaching team. Our peer support coaches are 1099-contractors with flexible hours and lived experience, enabling them to be empathetic patient resources and advocates.

What will you do as a Peer Coach within our Peer Support team?

• Conduct initial peer support coaching calls with Better Health members.
• Become an expert in Better Health’s product catalog for conditions to provide personalized product suggestions.
• Construct personalized follow-up emails and educational tools for members.

Qualifications

• First-hand experience with chronic urological conditions.
• Interest in flexible session-based 1099-contracting work.
• Excellent interpersonal skills and comfort talking on the phone.
• Excellent organizational skills and ability to prioritize tasks.
• Ability to work independently within established procedures.
• Comfortable making outbound calls.
• Comfortable with technology, including Google Suite and our software portal.

Requirements

• Knowledge of medical terminology, common products, and evidence-based condition-specific best practices preferred.
• Secondary degree (Associates, Bachelors, etc.) or at least 3 years of professional experience; professional certification required if applicable.

Benefits

• Flexible hours as a 1099-contractor.

Company Description

Better Health is committed to being an employer that provides not just a good place to work, but a great and inclusive place to work. We strive to recruit and maintain a workforce that meaningfully represents the diverse and culturally rich communities that we serve. We are committed to diversity, equity, and inclusion.

We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation.