[Hiring] Unemployment Claims Analyst @Experian

Role Description

As the world of work evolves, human capital management must keep pace. Employers have been seeking scalable, client-focused alternatives. In response, Experian has brought together the industry's experts to offer a suite of specialized solutions delivering unmatched service, trusted experience, and client-inspired innovation. We are keeping the focus and flexibility employers value in boutique providers and adding the resources and security of Experian.

We would love you to join us at Experian in helping us to shape the future of employer services for Human Resources compliance and outsourcing. We are looking for an Unemployment Claims Analyst to partner with our clients in managing the unemployment claims process and guide communication between the employer and the state agencies. You will work fully remote for this position and report to the Senior Regional Manager.

• You will coordinate with clients to gather all relevant information necessary to respond to unemployment claims and wage audits.
• You will file appeals to determinations with state agencies to request hearings be scheduled.
• You will prepare and submit comprehensive responses to the state request for information that provides the best chance of a successful outcome.
• You will assess and respond to requests for additional information from state agencies.
• You will develop partnerships with client contacts and use those relationships to coach on what additional steps or processes to have more successful outcomes.
• You will analyze unfavorable determinations and advise clients on likelihood of success on appeal.
• You will prioritize tasks and make sure to complete any pending items promptly.

Qualifications

• Experience in unemployment claims or unemployment processes.
• Experience prioritizing multiple work tasks.
• Experience building and maintaining relationships with internal and external partners.
• Experience voicing feedback on current processes and problems, as well as, coming up with solutions for any identified issues.

Benefits

• Great compensation package and bonus plan.
• Core benefits including full medical, dental, vision, and matching 401K.
• Fully remote environment.
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays.