[Hiring] Underwriting Customer Service Representative @United Auto Insurance

Role Description

As a Customer Service Representative II, you will play a vital role in delivering outstanding service to our policyholders and agents. Your duties involve:

• Addressing inquiries, offering information, and aiding with policy-related concerns.
• Coordinating daily service and administrative tasks by assessing customer concerns.
• Collaborating with relevant resources to provide innovative solutions to meet customer needs.
• Showcasing superior problem-solving and issue resolution skills.
• Maintaining a current familiarity with our diverse range of products and services.

This position offers an exciting opportunity to work in a collaborative environment and is ideal for individuals new to insurance, allowing for knowledge transfer and advancement opportunities.

Qualifications

• High school diploma or equivalent; some college coursework preferred.
• Bilingual is a plus.
• Florida 4-40/2-20 Property and Casualty General Lines License a plus.

Requirements

• Minimum 2-year customer service experience in a call center environment, within the insurance industry preferred.
• Strong communication skills, both verbal and written.
• Excellent problem-solving abilities and attention to detail.
• Familiarity with forms, procedures, regulations, coverage, and business processes for assigned programs.
• Proficient in Word, Excel, Windows-based applications, and internet usage.
• Ability to exercise good judgment and state opinions assertively.
• Capability to perform work effectively in a highly intense environment and handle multiple tasks simultaneously.
• Customer-focused and empathetic.
• Ability to handle a high volume of calls while maintaining professionalism.
• Team player with strong interpersonal skills.

Benefits

• 401(k) Retirement Savings Plan with employer match.
• Comprehensive Medical, Prescription Drug, Vision, and Dental Insurance.
• Paid Time Off, Holidays, and Leave programs.
• Flexible spending accounts.
• Basic Life Insurance and Voluntary Life/ADD.
• Voluntary Short Term and Long-Term Disability.