[Hiring] Tutor Operations and Support Assistant @Learner Education

Role Description

Learner Education is seeking a full time, remote Tutor Operations and Support Assistant to support tutor hiring, onboarding, placements, and day to day operational needs across our tutoring programs. This role is ideal for someone early in their career who is highly organized, detail oriented, and comfortable supporting multiple workflows in a fast growing, remote education company.

• Tutor Placement and Support
  • Review student needs and assist with matching students to appropriate tutors
  • Coordinate and schedule trial sessions between students and tutors
  • Track trial sessions and placement outcomes from start to finish
  • Communicate with tutors via email and internal systems to confirm availability and next steps
  • Support Academic Advisors and Placement teams with administrative coordination
  • Provide timely and professional support to tutors and students as needed
• Tutor Onboarding and Offboarding
  • Support onboarding tasks such as profile setup, system access, and documentation tracking
  • Assist with offboarding tasks including status updates and record maintenance
  • Maintain accurate tutor records across internal tools and systems
• Recruiting and Hiring Support
  • Screen tutor applications using established guidelines and tools
  • Support background check processing and status tracking
  • Maintain accurate hiring and candidate records in Workable and related systems
• Client and Internal Support
  • Assist with responding to tutor and student inquiries
  • Route questions or issues to the appropriate team when needed
  • Maintain clear, professional communication across email, Slack, and internal tools
  • Support documentation, data entry, and process updates as systems evolve
  • Take on additional administrative and coordination tasks as needed

Qualifications

• Strong written and verbal English communication skills
• Ability to communicate clearly and professionally with tutors, students, and internal teams
• Excellent attention to detail and organization
• Comfortable working independently in a fast paced, remote environment
• Ability to follow structured processes while adapting to change
• Calm, reliable, and solution oriented when handling time sensitive requests
• Comfortable learning and using tools such as Google Suite, Slack, Workable, and internal platforms
• Interest in education, tutoring, or operational support

Requirements

• Reliable computer or laptop
• High speed internet
• Quiet and professional workspace

Schedule

• Wednesday - Sunday, 12:00 PM - 9:00 PM Eastern