[Hiring] Trust and Safety Associate @Pocket Worlds

Role Description

As a Trust & Safety Agent, you will:

• Monitor our player report system and resolve player reports. These reports may contain extremely sensitive and NSFW content.
• Use CRM tools to respond to and resolve player reports.
• Work closely with our Customer Support and Live-Operations teams to resolve challenging guideline violations and implement new Trust & Safety policies.
• Identify possible abuse vectors in new features and propose ways to mitigate or eliminate them.
• Interact directly with players via our dedicated channels to help resolve reports.
• Become part of an inclusive, multicultural, and multilingual Trust & Safety team working across the globe.

Qualifications

• 2+ years of experience in content moderation.
• A college degree.
• Fluency in both English and Portuguese. Additional languages are a plus.
• Experience working with technical systems such as CRMs, moderation systems, and admin panels.
• Interest in mobile gaming.
• Experience working and communicating in a fully remote environment.
• Availability to work both day and night shifts.
• Comfort navigating challenges in a fast-paced, constantly evolving environment without compromising work quality.