[Hiring] Triage & Support Officer @Thrive Tribe

Role Description

Join us on our journey to empower over a million people to change their behaviours and thrive! At Thrive Tribe we deliver award-winning healthy lifestyle and wellbeing programmes that make people happier and healthier! One You Surrey is an integrated healthy lifestyle service that delivers free stop smoking support and adult weight management programmes to people in Surrey. It’s a super exciting time to join us as we are continuing to expand our Smoking Cessation support service across Surrey, and we’re looking for a Triage & Support Officer to join us!

Our programme is designed to support residents of Surrey access the support they need to stop smoking. We offer digital, remote or face-to-face behaviour change support, alongside the supply of quit aids, to help people become smokefree.

As a Triage & Support Officer you will join our established team, being the first friendly point of contact for Surrey residents wishing to join our stop smoking service and helping onboard them onto our programme.

A typical day as a Triage and Support Officer might include:

• Using a variety of systems and approaches to ensure clients get the best, positive and client-centered approach when supporting them through our onboarding process.
• Offering guidance and support to clients both on the phone and in written format to ensure they are fully informed about our programmes and the support that we provide (training will be provided if successful).
• Contacting clients daily who wish to start their journey with us, being a friendly, warm and empathetic voice that represents our service positively and correctly recording their information on our bespoke systems accurately and timely.
• Responding to requests for information from clients, partner organisations and the public.
• Taking responsibility for your own training and development, that way we can make the biggest impact!
• Working with colleagues across all of our Thrive Tribe services to contribute to new projects and service developments – we’re always looking to share knowledge and resources!
• Ensuring due consideration is given to our Safeguarding, Information Governance and Clinical Governance policies and procedures.
• Helping us maintain the ethos of Thrive Tribe by driving our organisational culture forward across our services and using every opportunity to embed our values!

Qualifications

• Previous customer service experience.
• Knowledge about healthy lifestyle interventions, such as smoking cessation.
• Strong attitude and willingness to learn.

Requirements

• Be the change: You like helping people and empowering them to make positive changes.
• Be effective: You’re patient, adaptable under pressure, and have a great attitude.
• Be happy: You value a fun, supportive workplace.
• Be successful: You are motivated, driven, and enjoy meeting targets.
• Be big-hearted: You want to make a difference and do meaningful work.

Benefits

• Regular team events and activities, including ThriveFest and our annual Challenge Weekend.
• Flexible working – we’re serious about life/work balance.
• Tailored health and wellbeing support such as access to life coaching.
• Rewards portal offering discounts on shops, restaurants, and days out.
• Enhanced parental leave.
• 23 days holiday, increasing every year up to a maximum of 29 days (plus Bank Holidays!).
• A day on us to live by our values!

Contract

Fixed-term until the end of March 2027 (subject to continued funding), Part Time (22.5 hours per week).

Salary

Starting at £14,871 pro-rata (£24,785 FTE).

Closing Date

The closing date for applications is Friday 1st May. We reserve the right to close the opportunity early should we receive enough qualified applicants. Interviews are likely to take place on Wednesday 6th May and will be online via Microsoft Teams.

Location

This job is remote-based, working from home. However, very occasional travel will be required to Surrey for training and team meetings (no more than once per month). Please only submit an application if you are able to commit to this travel requirement.

Additional Information

The successful applicant will be required to have the right to work in the UK.

If you’d like an informal chat about the opportunity, we’d love to hear from you! Please contact Sarah Norris, Head of Service on [email protected] .

We believe that every person has the right to thrive at work, which is why we are committed to equal employment opportunity and will not discriminate. Should you require any specific accommodations in the recruitment process please let us know in your application.