[Hiring] Triage Specialist @QualDerm Partners

Role Description

The purpose of a Triage Specialist is to perform effective telephone triage to support dermatology patients based on their needs.

• Answer phones/returning voicemails to handle all questions and/or transfer accordingly.
• Understand and relay stat emergent situations, pathology results, navigate EMA/EMR-faxes, tasks, general knowledge.
• Relay pathology results including biopsies, scheduling returns and minor procedures.
• New patient scheduling, making charts and notes.
• Answer questions to patient’s satisfaction using basic medical terminology and understanding.
• Document all conversations appropriately in EMA.
• Schedule various surgeries in template according to provider specific needs and guidelines.
• Prioritize skin cancers based on type, subtype, size, location and aggressive nature.
• Explain Mohs procedures to patients – what to expect.
• Perform and complete pre-op assessments and send in required antibiotics or other medications, if necessary, under the guidelines set by providers.

Qualifications

• High School Diploma or higher
• 3 years minimum experience as a Medical Assistant
• CCMA/RMA Certification preferred
• Excellent verbal and written communication skills
• Experience with answering phones, voicemails, medical understanding of surgical procedures, common pathology diagnoses, stat emergent situations, charting and patient scheduling.

Benefits

• Competitive Pay – Attractive compensation to reward your hard work
• Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans to keep you covered
• Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
• Paid Time Off (PTO) – Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
• Company-Paid Life Insurance – Peace of mind with basic life coverage, with the option for additional plans
• Disability Protection – Short-term and long-term disability coverage to protect you in unexpected circumstances
• Additional Wellness Plans – Accident, critical illness, and identity theft protection plans for extra security
• Employee Assistance Program (EAP) – Access confidential support for personal or work-related challenges
• Exclusive Employee Discounts – Save on products and services with special discounts just for you
• Referral Bonus Program – Earn bonuses by referring qualified candidates to join the team

Company Description

QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S. We are united in our purpose: to educate, protect, and care for your skin. Our mission is to educate communities and healthcare professionals about the importance of skin health, including skin cancer prevention, risk factors, and how to achieve healthy skin through annual skin exams and dermatologic care.