[Hiring] Traveler Experience Counselor III @American Express Global Business Travel

Role Description

As a Travel Consultant, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients.

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo, and Amadeus. Training may be provided
• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

Qualifications

• Passion for excellence in client service, including proactive anticipation of needs
• Native GDS expertise (Sabre, Apollo, Amadeus and/or Galileo)
• Professional communication (written and verbal)
• Attention to detail
• Act with integrity, and look after personal traveler information
• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
• Resolving customer issues quickly and independently / with supplier
• Teamwork and openness to feedback

Requirements

• Our Traveler Care team is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts (12-8pm) and weekends.

Benefits

• Flexible benefits tailored to each country starting the day you do, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• Championing Inclusion in every aspect of our business with global INclusion Groups to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!