[Hiring] Travel Support Experience Consultant @Hopesglobalgetaways

Role Description

Our remote team is currently expanding, and we are looking for motivated individuals who enjoy customer interaction, organization, and assisting clients with travel-related services. As a Travel Support Experience Consultant, you will help coordinate reservations, provide trip support, and assist clients throughout the planning and booking process.

This opportunity is ideal for individuals seeking a flexible remote role where they can work independently while delivering helpful and professional customer service. Previous experience in the travel industry is not required, as training and ongoing guidance are available.

Core Responsibilities

• Assist clients with coordinating travel arrangements including vacations, cruises, hotels, and getaway packages
• Research destination options, accommodations, transportation, and pricing using approved company systems
• Review booking details and itinerary information to help maintain accurate reservations
• Provide clients with travel assistance and recommendations based on their interests, schedules, and budget preferences
• Respond to customer questions and service requests through email, phone, and online communication platforms
• Support reservation changes, itinerary updates, and booking-related follow-up
• Maintain organized customer records, travel confirmations, and supporting documentation
• Participate in virtual onboarding sessions, educational trainings, and team meetings

Qualifications

• Strong communication and customer support abilities
• Good organizational and multitasking skills
• Comfortable using online systems, computers, and communication tools
• Reliable internet access required
• Ability to work independently with attention to detail
• Must be at least 18 years old
• Must be legally authorized to work in the United States, United Kingdom, Mexico, Australia, or Spain

Benefits

• Flexible remote work structure
• Self-paced scheduling opportunities
• Comprehensive training and onboarding support
• Access to travel incentives, supplier promotions, and discounts
• Positive and collaborative team environment
• Opportunities for continued professional development