[Hiring] Travel Support Advisor @Mercier Consultancy Group

Role Description

Mercier Consultancy MD is offering an exciting opportunity for a Travel Support Advisor with German language skills to work remotely from Greece. This role is perfect for individuals who value flexibility without compromising their passion for travel support and customer service. Join our dynamic team and provide exceptional assistance to German-speaking customers while enjoying the convenience of remote work and a paid relocation package to Greece.

• Deliver outstanding travel support to German-speaking clients through phone, email, and chat communication channels.
• Manage bookings, cancellations, and modifications efficiently to provide seamless customer experiences.
• Provide tailored travel advice and solutions that meet client preferences and needs.
• Resolve customer queries and complaints professionally, ensuring customer satisfaction.
• Maintain accurate records of all customer interactions in internal systems.
• Stay informed about travel industry trends and company offerings to enhance support quality.

Qualifications

• Fluency in German (written and spoken) is essential; proficiency in English is an advantage.
• Previous experience in travel support, customer service, or related roles is preferred.
• Excellent communication and interpersonal skills focused on delivering exceptional customer experiences.
• Ability to multitask and adapt efficiently in a remote working environment.
• Familiarity with travel booking systems and CRM software is beneficial.
• Self-motivated, proactive, and committed to supporting clients’ travel needs.

Requirements

• Willingness to relocate to Greece with paid relocation support, while working remotely.

Benefits

• Competitive Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package
• Fully Paid Training
• 2 Extra Salaries Per Year
• And Much More....