[Hiring] Travel Customer Service Agent @Cloud5 Communications

Role Description

The Cloud5 Travel Consultant provides exceptional service to our client’s premium Card Members, delivering a seamless and personalized travel experience. This role is responsible for assisting with a variety of travel needs, including:

• Modifying existing itineraries
• Coordinating new travel arrangements
• Offering tailored recommendations for hotels, dining, car rentals, and airfare

As a trusted resource, the Travel Consultant maintains a strong understanding of the client’s benefits program, ensuring all recommendations and solutions are aligned with each Card Member’s preferences and entitlements. The role requires a proactive approach to resolving customer concerns, enhancing the overall service experience, and reinforcing the client’s brand through consistent, high-quality interactions and thoughtful follow-up.

Successful candidates demonstrate:

• Adaptability
• Reliability
• A keen attention to detail
• A strong commitment to delivering elevated, white-glove customer service

This position plays a key role in driving customer satisfaction and loyalty through every interaction.

Qualifications

• Exceptional communication skills both written and verbal
• Proven ability to break down complex issues into manageable parts to find logical solutions for the customer
• A passion for building customer loyalty through active listening, building rapport, and providing exceptional customer care
• Experience in demonstrating resiliency in assisting a high value client base
• Proven ability to provide extraordinary and empathetic customer service
• Resilient and composed under pressure and constantly evolving circumstances
• A systematic approach to solving complex problems by gathering and capturing the correct details
• Technically proficient and experienced with computer applications and personal devices
• Flexibility to work all shifts, including nights, weekends and holidays
• Must consent to and pass a background check
• Must be legally entitled to work in Canada (Citizen or Permanent Resident)

Requirements

• Previous experience in a call center, sales, or hospitality environment (asset)

Benefits

• $21/hour
• Shift premium for hours worked between 9 PM – 6 AM (local time)
• Referral bonus up to $500
• Performance-based bonuses paid quarterly
• Medical & vision after 3 months
• Dental after 6 months
• RRSP & TFSA options after 6 months (Manulife)
• Company RRSP match (up to 3%) after 1 year
• Optional Critical Illness Coverage (Allstate)