[Hiring] Travel Customer Service @TTEC

Role Description

Your potential has a place here with TTEC's award-winning employment experience. As a Polish-English Travel Customer Service in support of Booking.com working remotely in Krakow, Poland, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC.

In this role, you’ll work to resolve the customer’s issues before escalating to the next level. Whether it’s getting answers for customers quickly, consulting on products with compassion, or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll:

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
• Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling, etc.
• Provide accurate, valid, and complete information by using the right tools, methods, and processes
• Ensure a high level of partner service and a positive partner experience

Qualifications

• Fluent in Polish and English
• High school diploma or equivalent
• Recognize, apply and explain your product or service knowledge
• Computer savvy
• Resident of or ability to immediately relocate to Krakow, Poland and gain work authorization expediently

Benefits

• Generous relocation package of 10,000 PLN gross
• Competitive base salary plus performance-related bonus opportunities
• Healthy benefits package including (to name a few):
• MyBenefit - Kafeteria system
• PPK Plan (Employee Capital Plans)
• VISA and Work Permit reimbursement (if needed)
• Flexible working hours and additional days of annual leave
• Private Luxmed medical care (including dental and eye care plan/glasses reimbursement)
• Multisport Card
• Partial language course reimbursement as well as tuition programs for sales courses and professional studies
• Visit mybenefits.ttec.com for more information

Company Description

Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.