[Hiring] Travel Consultant @Seneca Holdings

Role Description

CI Azumano is seeking an After-Hours Travel Consultant to support an existing client. The Travel Consultant provides expert travel guidance and ensures seamless travel arrangements for corporate clients. This position requires on-site training in Virginia Beach, VA, but is remote once training is complete.

• Serve as a travel expert and professional guide for contracted corporate clients.
• Ensure that every facet of the business travel experience (domestic and international) is well planned, adheres to organizational travel policies, and validates that a high quality of accommodation and transportation is secured for the traveler.
• Conduct exhaustive fact-finding interviews of the traveler or corporate representative to ascertain the particulars of the travel needs, then apply their knowledge of travel systems, airline reservation systems, hotel reservation systems, and car rental companies, Amtrak, etc. to secure cost-effective travel arrangements.
• Maintain proper tracking of the status/entries in the main operational queues (Action, Error, and Cancel), and initiate steps as prescribed in the applicable SOP.
• Initiate cancellation or reservation change processes to their completion, where applicable, to include expedient client agency notification.
• Provide updates, as necessary, to client organizations to ensure their full awareness of information and status related to the pending travel (i.e., itinerary, local customs, passports, visas, vaccination certificates, and other advisories).
• Conduct routine research of travel industry changes, trends, and offerings to ensure they are working with the most up-to-date information when advising client agencies.
• Maintain a superb customer service attitude and demeanor at all times while providing quality service, timely and accurate completion of travel arrangements and recommending value-added services to the client agency.

Qualifications

• 2+ years of travel consultant experience

Benefits

• Competitive pay, benefits, and perks
• Flexible work-life balance
• Professional development opportunities
• Performance and recognition programs
• Comprehensive benefits package including medical, dental, vision, life, and disability
• Voluntary benefit programs (critical illness, hospital, and accident)
• Health savings and flexible spending accounts
• Retirement 401K plan
• Eligibility for benefits and paid leave programs for full-time employees working at least 30 hours a week

Company Description

CI Azumano Travel is Seneca Holdings' full-service travel management company for businesses, governments, and personal travelers. We offer 24/7 support for travelers while also supporting customers with travel expense management, policy implementation, technology solutions, business intelligence tools, and vendor negotiations.

We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.