[Hiring] Travel Concierge @Bilt

Role Description

We're looking for a motivated and detail-oriented Travel Concierge to join the Bilt Travel Pod. In this role, you'll be the frontline point of contact for Bilt members navigating travel-related questions, bookings, and issues. You'll help ensure every member interaction reflects the quality and care that define the Bilt experience.

In this role, you will…

• Respond to inbound member inquiries across channels (email, chat) related to travel bookings, rewards redemption, itinerary changes, and general travel questions
• Troubleshoot and resolve travel-related issues, including booking errors, cancellations, delays, and points discrepancies
• Guide members through the process of using Bilt points for flights, hotels, and other travel redemptions
• Escalate complex or sensitive cases to senior team members or partner contacts when appropriate
• Maintain accurate records of member interactions and resolutions in internal systems
• Collaborate with cross-functional teams (Loyalty, Product, Partner Operations) to relay member feedback and flag recurring issues
• Stay current on Bilt travel partners, promotions, policies, and platform updates to provide informed support

Qualifications

• 0–2 years of experience in customer service, hospitality, travel, or a related field
• A genuine interest in travel and helping people
• Strong written and verbal communication skills with a friendly, professional tone
• Comfort working in a fast-paced environment and managing multiple inquiries simultaneously
• A problem-solving mindset with the ability to think on your feet
• Familiarity with travel booking platforms or loyalty/rewards programs is a plus
• Proficiency with support tools (e.g., Zendesk, Salesforce, Intercom) is a bonus but not required

Benefits

• We offer a competitive salary with a meaningful stake in the company via equity and our performance bonus program
• Health insurance for you (& your loved ones) from day one
• Enjoy a One Medical Membership, wellness stipends, family programs and more, on us. We’ve got you and your family covered from day one.
• 401k plan with a match
• Retirement may feel more like a pipe dream than a reality but we’re here to help you get there.
• Commuter FSAs
• We believe the best ideas come from being together in one place. We just don’t think getting there should be so expensive.
• UNLIMITED PTO
• Because we believe that working hard shouldn’t mean always working. Take time for you as often as you need it.
• Exclusive Employee only Bilt Points
• We give our employees unique opportunities to earn points throughout their time at Bilt.
• Team Events
• We believe in human connection so we hold events to help our employees break from the monotony of the typical work week.