[Hiring] Travel Care Representative @Kim Luxe Travel

Role Description

This role focuses on providing friendly assistance, coordinating travel details, and ensuring every client feels confident and supported throughout their experience.

• Communicate with clients via email, phone, and messaging platforms to provide guidance and support
• Review itineraries, confirm travel details, and assist with minor updates or requests
• Share accurate information about destinations, travel requirements, and agency procedures
• Proactively follow up with travelers prior to departure to ensure readiness
• Handle concerns calmly and escalate complex issues when necessary

Qualifications

• Strong communicator with a helpful and patient attitude
• Customer service experience preferred but not required
• Organized and dependable with attention to detail
• Comfortable learning and using online tools and systems
• Interest in travel and delivering positive client experiences

Benefits

• Fully remote position with flexible hours
• Training and ongoing support provided
• Growth opportunities within the travel industry
• Access to travel perks and industry discounts
• Collaborative and supportive team environment