[Hiring] Travel Assistance Coordinator @Consultwithtray

Role Description

We are currently expanding our remote travel team and looking for motivated individuals to join us as a Remote Travel Assistance Coordinator. In this role, you will support clients before, during, and after their trips—helping create smooth, stress-free travel experiences while working in a fully remote environment. No prior travel industry experience is required. We provide structured training, mentorship, and tools to help you succeed.

• Respond to client inquiries via email, phone, and messaging systems
• Process itinerary changes, cancellations, and special travel accommodations
• Provide accurate guidance on travel requirements and agency policies
• Conduct proactive check-ins with clients ahead of travel dates
• Efficiently manage and resolve customer concerns with professionalism

Qualifications

• Customer-first mindset with strong communication skills
• Experience in customer support, hospitality, or tourism preferred
• Reliable, organized, and capable of multitasking
• Comfortable navigating online systems and digital booking tools
• Passionate about travel and delivering excellent service

Requirements

• Laptop or desktop computer
• Reliable broadband internet connection
• Smartphone for communication and updates

Benefits

• Work-from-home flexibility
• Flexible hours
• Training and mentorship
• Growth opportunities within a growing travel company
• Access to industry discounts and travel benefits
• Positive and team-oriented culture