[Hiring] Travel Advisor III @JPMorgan Chase & Co.

Role Description

You are passionate about the travel industry, enjoy problem-solving, and share our common goal: to help our customers plan and book luxury travel with ease. Join Chase Travel and help us build the future of travel while taking your career to new heights!

As a Travel Advisor, you will support both internal and external customers with questions related to travel reservations and more complex situations. Demonstrating problem-solving skills and functioning as a service specialist, you will take the necessary steps to recognize, research, and resolve issues through diagnosis and discussion of a particular problem with a focus on delivering service excellence. You will proactively work with external providers to negotiate an appropriate resolution and to minimize costs in a timely manner, while ensuring a seamless customer experience.

Responsibilities

• Respond to customer inquiries related to travel arrangements and resolve issues by focusing on short-term and long-term fixes.
• Collaborate with internal teams to troubleshoot, learn, and deliver timely resolutions holding a high regard for accuracy.
• Maintain a knowledge of all client programs, products, and procedures and support various online booking tools.
• Effectively negotiate with vendors and external customers to reach an acceptable resolution for all parties.
• Maintain high levels of call quality based on outlined criteria and confidentiality regarding shared information.
• Assist other Travel Advisors with questions on a real-time basis related to traveler policies and different booking applications.
• Provide a professional level of energy and enthusiasm as well as favorable working relationships with internal and external customers.

Qualifications

• High School Diploma or equivalent.
• Two or more years of experience in the travel industry, including intermediate to advanced knowledge of the Global Distribution System (GDS) and/or other technology platforms.
• Effective communication and interpersonal skills to manage internal and external customer issues.
• Working knowledge of Microsoft Office programs such as Excel, Word, and Outlook.
• Excellent time management and multi-tasking ability, including proficiency using multiple screens in an online environment.
• Ability to work independently, yet also function as a team member.
• Willingness to work varied hours including nights and weekends.

Shift / Schedule Information

Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which include evenings and weekends. Specific information will be provided by the Recruiter. This position requires that you attend the training as scheduled. The training hours may not coincide with your regularly scheduled hours.