[Hiring] Travel Advisor @Boeva Tech

Role Description

Are you a problem-solver who thrives in fast-paced, customer-focused environments? Do you speak Dutch fluently and want to join a dynamic team that supports travelers from around the world? We are seeking a Bilingual Travel Advisor / Customer Service Advisor to join our Athens office, providing world-class support and solutions to our customers.

As a Bilingual Travel Advisor, you will:

• Respond to and log customer inquiries via phone and email with accuracy and professionalism.
• Maintain meticulous records of consumer feedback and questions in the customer services database.
• Handle client complaints efficiently, following the company's escalation policy.
• Resolve support calls and emails within agreed Service Level Agreements (SLAs).
• Troubleshoot issues using system knowledge, support documentation, and analytical questioning.
• Provide proactive recommendations to solve common problems and improve customer experience.

Qualifications

• Native or fluent in Dutch.
• Proficient in English (C1 level).
• Skilled problem-solvers with strong troubleshooting abilities.
• Hold a High School Diploma or higher.
• Able to work independently and collaboratively in a fast-paced environment.

Benefits

• Salary: €1,500 gross per month x 14 salaries.
• Performance Bonus: Recognizing your dedication and results.
• Relocation Support:
  • 3 weeks' accommodation in a premium hotel near the office.
  • €300 relocation allowance for candidates moving from abroad (first payment included).
• Contract: Permanent for on-site employees.
• Possibility of remote work anywhere in Greece (6-month renewable contracts).
• Insurance: Private Health & Life Insurance.
• Leave: 25 days of annual leave.
• Sundays and public holidays extra 75% per hour, night shift extra 25% per hour.
• Working Hours: 40 hours/week (8 hours/day).
• Schedule: Mon–Sun, 08:00–00:00 (rotational).

Company Description