[Hiring] Travel Advisor @Christopherson Business Travel

Role Description

Christopherson Business Travel, a globally recognized leader in Travel Management, is seeking a Travel Advisor to join our University Team. This position is accountable for organizing and servicing travel arrangements from beginning to end for university faculty, staff, students, and athletic teams. The Travel Advisor will perform all ticketing duties, provide expert travel counsel, and maintain an exceptionally high level of service while ensuring compliance with applicable travel regulations.

Qualifications

• GDS Proficiency: Minimum of 2 years of Sabre GDS experience required (ticketing, reissues, voids, cancellations, EMD and MCO issuance, PNR management)
• Experience: 5+ years of reservation experience with a full-service travel agency; university or higher education travel experience preferred
• Group Travel: Experience in group travel including chartering buses, securing blocked air and hotel space, and coordinating event or athletic travel
• International Travel: Strong international booking, pricing, and exchange experience
• Regulatory Knowledge: Familiarity with DOT regulations, TSA requirements, passport and visa procedures, and international entry requirements
• Technology Proficiency: Proficient in the Microsoft Office Suite (Outlook, Word, Excel, Teams, PowerPoint) and comfortable working with Google Workspace (Docs, Sheets, Gmail); experience with CRM or support platforms (e.g., Salesforce, Zendesk) a plus
• General Tech Savviness: Comfortable navigating multiple applications simultaneously, learning new software quickly, and troubleshooting basic technical issues in a remote environment
• Remote Work Setup: Reliable high-speed internet connection is required; must be able to maintain a professional, distraction-free home office environment
• Customer Centricity: Makes things easy for the customer; is helpful and adds value; personalizes the experience; maintains accuracy; treats customers professionally; sets expectations and follows through
• Consultative: Offers useful advice to proactively assist customers and provides options tailored to university travel needs
• Coachable: Receives feedback with a growth mindset and a mentality toward continuous improvement
• Embraces Change: Comfortable with change; keeps an open mind; flexible, adaptable, and resilient
• Positive Attitude: Stays calm and composed under pressure; lifts others; remains positive with customers and coworkers
• Problem Solver: Resourceful and uses initiative to independently find solutions; looks for ways to overcome obstacles
• Communicates Effectively: Excellent oral and written communication skills; comfortable communicating with university stakeholders and being on camera for meetings as needed
• Time Management: Detail oriented with strong organizational skills; prioritizes effectively across multiple accounts
• Multitasking: Comfortable working in a fast-paced environment; ability to juggle more than one customer, issue, or task at a time; works tasks in parallel
• Teamwork Orientation: Steps in to help others; focuses on meeting customer expectations and service levels
• Spanish language fluency a plus

Requirements

• Training will run every day for a minimum of 4 weeks, from 8:00 AM to 5:00 PM Mountain Time. New hires must be able to commit to this training schedule.
• Advisors will be scheduled anytime between 7:00 AM and 7:00 PM Mountain Time. Shifts can fall anywhere within that window. Schedules are not guaranteed, may change, and will not be assigned until after training is complete.

Benefits

• Competitive hourly pay ($23–$25/hr) with uncapped commission based on production
• 401(k) retirement plan with generous match
• Company-paid group life insurance (up to $50,000)
• Medical, dental, and vision insurance (eligible the first of the month following start date)
• Short-term and long-term disability coverage 100% paid for by the company
• Employee Assistance Program (EAP) — free confidential counseling, 24-hour hotline, and 25% discount on legal and financial services
• Generous paid time off
• 8 paid company holidays plus 2 floating holidays for cultural or religious celebrations important to you
• Two company-paid administrative break periods: a one-week summer break and an end-of-year break (5+ days) — in addition to your PTO
• Paid maternity leave (up to 4 weeks) and paid spousal/paternity leave (1 week)
• Bereavement leave and military leave
• FMLA-eligible leave