[Hiring] Transportation Scheduler @Advanced Behavioral Health, Inc

Role Description

REMOTE ROLE: candidate will initially train onsite in the Middletown office for 2 months. Position will be REMOTE after training is completed.

The Customer Service role will be responsible for as the transportation scheduler and providing support for School of Origin Transportation Program. This role will:

• Schedule and dispatch drivers to meet all required transports via the integrated Route Genie App.
• Receive incoming urgent and non-urgent calls simultaneously operating the telephone and computer systems.
• Adjust to last minute changes and work with providers to schedule emergency pick-up or drop off of new or established students.
• Cultivate strong relationships with provider partners to reduce the stress that comes with last minute schedule changes.
• Represent ABH® and its services in a positive and professional manner.
• Adhere to ABH®’s best practices, guidelines, policies and procedures as established.

Qualifications

• High school diploma or general education degree (GED) required.
• 2+ years of experience in customer service data entry and tracking software systems a must.

Requirements

• Exceptional communication skills and a great customer service attitude at all times.
• Strong data entry and computer skills including MS Office (Excel, Word, Outlook) and dispatch software.
• Knowledge of grammar and punctuation.
• Ability to learn and master scheduling software system (Route Genie).
• Ability to work in a fast-paced environment, quickly respond to changes in schedules, and meet critical deadlines each day with confidence and a positive attitude.
• Accuracy and attention to detail.
• Ability to work in high pressure situations.
• Exceptional time management and organizational skills.
• Demonstrated ability to work with a minimum of supervision.
• Strong attention to detail; ability to work on multiple tasks and meet deadlines.
• Strong written and verbal communication skills required.

Benefits

• Work schedule is 7:30 am – 3:30 pm.
• Flexibility to work other hours as needed.
• Attends annual Conflict of Interest training.
• Process same day and ongoing change requests as well as student build outs.
• Maintain student schedules while utilizing school calendars and student referrals.
• Other duties, as assigned.