[Hiring] Transactions Specialist @SEAhub Asia

Role Description

This role supports day-to-day transactions operations by handling ad-hoc tasks, transaction verification, audits, and customer complaint resolution, while systematically identifying and documenting the root causes of recurring issues.

• Provide comprehensive day-to-day support for outlet operations.
• Fulfill operational support requests as needed.
• Handle ad-hoc tasks assigned by the manager.
• Apply systematic analysis to resolve complex problems.
• Perform transaction verification.
• Take part in audits.
• Manage and resolve complaints and issues effectively.
• Accurately document and categorize customer interactions and issues within relevant systems.
• Report emerging and recurring issues in a timely manner.

Qualifications

• Educational background in Primary/Secondary School (O Level), Higher Secondary (STPM/'A' Level/Pre-U), Diploma, or Advanced/Higher/Graduate Diploma.
• Fresh graduates are welcome to apply.
• A highly motivated, results-driven mindset.
• Willingness to work 12-hour rotational shifts with 6 rest days per month.
• Familiarity with customer service principles, relevant computer applications, and administrative procedures.
• Strong analytical and problem-solving skills, including the ability to identify, analyze, document, and present root causes and corrective actions.
• Proficiency in Chinese and English.

Benefits

• Remote-first roles built for freedom and flexibility.
• Learning & Development that sharpens skills and accelerates careers.
• Competitive salary packages for high performers.
• Wellbeing perks that help you thrive inside and outside work.
• A team that supports, celebrates, and wins as one.