[Hiring] Transaction Analyst @eXp Realty

Role Description

The Transactions Analyst serves as a key resource at eXp Realty, assisting agents and brokers with their real estate transactions in a virtual environment. This role focuses on ensuring transaction accuracy, compliance, and efficiency while delivering a world-class customer experience.

• Represent eXp Realty as the primary point of contact for agents and brokers.
• Provide expert guidance on transaction-related inquiries.
• Deliver exceptional customer service by addressing issues with empathy and urgency.
• Greet agents and new recruits in the virtual office.
• Collaborate with agents and settlement companies to resolve transaction discrepancies.
• Review transaction data for accuracy, completeness, and consistency.
• Prepare and finalize Commission Disbursement Authorizations.
• Support transactions for individual agents and large teams.
• Organize transaction documents, ensuring alignment between all systems.
• Verify settlement statements for accuracy.
• Collaborate with the Brokerage Operations team on transaction documents.
• Ensure all transactions comply with regulatory standards.
• Perform regular quality checks on transaction data.
• Maintain detailed, accessible records of transactions.
• Assist team members with complex transactions.
• Actively participate in team problem-solving sessions.
• Identify inefficiencies within transaction workflows.
• Engage in training opportunities to refine skills.
• Actively seek feedback from peers and supervisors.

Qualifications

• High School Diploma/GED required.
• 1+ years of experience in transaction operations.
• Demonstrated experience in managing escalations.
• Proven track record of leading cross-functional projects.
• Proficiency in transaction processing systems and tools.

Requirements

• Customer Focus: Deliver world-class service in every interaction.
• Attention to Detail: Maintain precision in reviewing transaction documents.
• Problem-Solving: Identify and resolve transaction challenges effectively.
• Collaboration: Build strong working relationships across teams.
• Adaptability: Thrive in a fast-paced, remote environment.
• Growth Mindset: Actively seek opportunities to learn.

Benefits

• Fully remote environment.
• Paid Time Off.
• 401k with 4% match (immediate vesting).
• Robust Medical, Dental, & Vision benefits.
• Company provided equipment.
• Monthly Technology Stipend.
• FSA & HSA with employer contributions.
• Stock option grant.
• Health & Wellness incentives.
• 100% Paid Parental Leave.

Company Description

We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, eXp is proud to be an Equal Opportunity Employer.