[Hiring] Training Specialist @SofterWare

This position is only available for W2 Employees. Please note that to be a W2 Employee, you must reside in one of the following states: PA, NJ, NH, DE, CO, SD, TX, WY, AK, or FL.

Make an Impact That Matters

Are you passionate about helping nonprofits grow their impact? Join SofterWare, a mission-driven technology company empowering thousands of organizations to change the world through innovation, data, and connection.

About SofterWare

Repeatedly recognized as a Philadelphia Inquirer Top Workplace, SofterWare builds innovative software-as-a-service (SaaS) products that empower nonprofits to thrive. Over 10,000 organizations use our flagship product, DonorPerfect, to leverage donor data, launch impactful fundraising campaigns, and strengthen the communities they serve.

Why you will love working at SofterWare:

• Contribute to a mission-driven organization dedicated to empowering nonprofits — where your work directly helps meaningful causes and makes a real difference in the world.
• Enjoy a remote-first, flexible work environment that supports your well-being and balance.
• Be part of a company culture that values collaboration, learning, inclusion, and giving back together as a team.
• Engage with vibrant employee groups like Diversity & Inclusion, SofterWare Women’s Network, SofterWare Wellness, and SofterWare Gives Back, our volunteer and community service initiative.
• Build meaningful relationships in a remote-first environment — from lively Slack channels that connect teammates with shared interests to virtual events that strengthen our sense of community

Your Role as a Training Specialist:

The Training Specialist will provide engaging, effective training to clients on SofterWare’s database management applications (DonorPerfect, ReadySetAuction) and online form solutions, with a focus on improving their product utilization and success. The Training Specialist will interact with new and existing clients to deliver training that demonstrates data management best practices and aligns with nonprofit best practices. They will use various training formats, primarily virtual one-on-one client training, virtual classes, and live webinars, and they can include visiting the client’s site.

Key Responsibilities:

• Deliver customized training to clients using virtual one-on-one sessions, virtual workshops, webinars, and onsite client visits.
• Assist in developing and continuously updating training curricula and materials using Microsoft Office Suite to align with software releases and client needs.
• Apply adult learning principles to ensure effective knowledge transfer.
• Assess client needs before and after training to ensure proper understanding and utilization of the products.
• Provide recommendations for database improvements and product features based on best practices.
• Make independent travel arrangements when onsite training is required.
• Ability to apply nonprofit concepts to various product use cases to increase client utilization of the products.
• Contribute to the SofterWare University team by reviewing content and facilitating training sessions for new employees.
  

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Key Requirements:

• Strong customer service orientation, building and maintaining client relationships.
• Excellent verbal and written communication skills. Able to actively listen, build trust, and adapt communication styles and tactics to fit the client or colleague.
• Proven presentation skills, demonstrating confidence and expertise in front of small and large groups.
• Superior organizational skills with the ability to manage multiple tasks and priorities effectively.
• Effective time management and scheduling of multiple training assignments.
• Proficiency with standard work applications, including Microsoft Office Suite, Salesforce, Google Workspace, and Slack.
• Problem-solving mindset with a proactive approach to resolving client issues.

Education and Experience:

• Bachelor’s degree preferred.
• 1-2 years of experience facilitating software training; experience with DonorPerfect or SaaS solutions is a plus.
• Familiarity with the nonprofit sector is desired but not required.
• Experience managing multiple clients simultaneously in a fast-paced environment.

Compensation

We believe great work deserves great rewards — and that when SofterWare succeeds, our team members should share in that success.

This full-time, remote position offers a total compensation range of $60,000–$70,000 USD, depending on your experience and skills. Our compensation package is designed to recognize your contributions, reward outstanding performance, and support your long-term growth.

Total Compensation includes:

• Competitive base salary
• Quarterly incentive bonuses
• Monthly profit sharing bonus

Benefits

We’re proud to offer a comprehensive and competitive benefits package, including:

• Paid time off and volunteer days
• Matching gifts program
• Parental and military leave
• 401(k) with employer match and profit sharing
• Medical, prescription, vision, and dental coverage
• Pre-tax dependent coverage and voluntary benefits
• Short-term disability
• Employee Assistance and Wellness Programs

SofterWare is proud to be an Equal Opportunity Employer.
We make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, citizenship status, national origin, ancestry, gender, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, genetic information, pregnancy, or any other characteristic protected by law. SofterWare is committed to providing reasonable accommodations for individuals with disabilities and fostering an inclusive, supportive workplace where everyone can thrive.

Join Us

Ready to make an impact with a team that empowers nonprofits every day?

Apply now and help us build a better world through technology and compassion.