[Hiring] Training Operations Coordinator @Recorded Future

Role Description

As our Training Operations Coordinator, you are the operational backbone of the Product Training Team. Supporting the Live Training Program Manager, you will help facilitate the seamless delivery of world-class technical education to our global customer base. This is a high-visibility, entry-level role perfect for a process-oriented professional looking to build a career in SaaS Operations, Customer Success, or Cybersecurity Education within a fast-paced, mission-driven environment.

• Live Event Support: Partner with the Program Manager to coordinate the logistics of global webinars and virtual sessions.
• E-learning Operations: Assist in the deployment of new e-learning modules by managing asset uploads and performing quality assurance checks to ensure a premium learner experience.
• Learner Experience Communication: Act as a point of contact for our training community, providing prompt, professional support for inquiries regarding access, course navigation, and completions.
• Programmatic Communication: Support with designing and executing automated communication workflows that drive course and webinar enrollment, engagement, and completion rates.
• Operational Excellence: Transition manual "administrative" tasks into automated workflows, reducing the overhead required to launch new live and e-learning content.
• Credential Coordination: Facilitate the administrative process for issuing Continuing Professional Education (CPE) credits, ensuring our users receive industry-recognized value for their time.
• Stakeholder & Vendor Assistance: Support the Program Manager in coordinating with external training partners and internal speakers to ensure they have the materials and logistics needed.
• Systems & Data Support: Maintain accuracy across our tech stack, including Salesforce, Gainsight, and Skilljar, and assist in compiling monthly metrics on learner participation and satisfaction.
• Team Documentation: Help maintain our internal "Operational Playbook," ensuring our training workflows are documented, consistent, and ready to scale.

Qualifications

• 1–3 years of experience in Operations, Project Coordination, or Customer Success—ideally within a fast-paced SaaS or Technology environment.
• Exceptional writing and editing skills with the ability to draft professional emails, community announcements, and landing page copy that aligns with our brand voice.
• Expert-level ability to manage multiple work-streams (webinar logistics, inbox triaging, and data entry) without losing focus on the details.
• A track record of taking manual tasks and finding ways to streamline, automate, or document them for better efficiency.
• You thrive in an environment where priorities can shift, and you can pivot your focus without sacrificing the quality of your work.

Requirements

• Direct experience administering a Learning Management System.
• Familiarity with Customer Success platforms like Gainsight or CRM tools like Salesforce.
• An interest in the cybersecurity industry and an understanding of the importance of Continuing Professional Education (CPE) credits.
• Experience with basic email marketing or event promotion to drive program enrollment.
• Familiarity with managing virtual meeting platforms (e.g., Zoom, Microsoft Teams) and a high level of comfort learning new SaaS tools quickly.

Benefits

• Join a diverse team representing over 40 nationalities.
• Work in an environment that values high standards, inclusion, and ethical practices.
• Opportunity to empower clients with intelligence to disrupt adversaries.
• Earn a competitive salary and benefits package.