[Hiring] Trade Operations Specialist @SupportYourApp

Role Description

Join our community as a Customer Success Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.

• Deliver eBL onboarding, training, and client support after contract signing;
• Guide users through full eBL workflows and ensure correct operational procedures;
• Provide functional and operational support to agri-trading firms, vessel carriers, banks, and agents;
• Maintain communication with clients across regions and gather feedback for improvements;
• Handle first-line eBL issues, perform triage, and escalate when needed;
• Create and maintain user guides, knowledge base content, and troubleshooting documentation;
• Maintain deep understanding of client solutions and meet KPI.

Qualifications

• Excellent English communication skills (at least C1 level);
• 2–4 years of experience in customer success, trade operations, digital adoption, or similar operational roles;
• Direct B2B experience working with enterprise-level customers;
• Hands-on experience with bulk shipping, agricultural commodity trading, logistics/supply chain, or trade execution workflows;
• Strong interpersonal skills for working with operational users across different cultures and organisations;
• Ability to manage multiple parallel tasks without losing structure;
• Strong analytical skills for operational problem-solving;
• Comfortable delivering structured onboarding, user training, and operational support;
• Experience creating training content, knowledge base materials, or user guides;
• Strong analytical thinking and research skills;
• Positive, proactive and responsible attitude;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Requirements

• Bachelor’s degree in Agriculture, Commodities Trading, Supply Chain, Business, or Information Systems (will be a great plus).

Benefits

• Fixed schedule: Monday-Friday, 9 AM–5PM CET;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.