[Hiring] Tier 2 Technical Support Specialist @Pure IT CUSO

Role Description

As a Tier 2 Technical Support Specialist, you’ll be the go-to guru for escalated technical issues, helping our clients navigate the ever-evolving IT landscape. Your day-to-day will include:

• Troubleshooting and resolving escalated tickets with expertise and efficiency.
• Supporting and maintaining environments running Microsoft 365, VMware, Veeam, VDIs, Mimecast, CATO, etc.
• Assisting with networking, cloud solutions, and security best practices.
• Providing top-notch customer service—because IT support is more than just fixing problems; it’s about making people’s lives easier!
• Collaborating with our Tier 1 team and mentoring junior techs.
• Identifying recurring issues and implementing proactive solutions.

Qualifications

• 2+ years of IT support experience in an MSP or similar environment.
• Strong knowledge of Windows Server, Active Directory, M365 administration, and virtualization (VMware/VDIs).
• Experience with backup and disaster recovery solutions like Veeam and/or Zerto.
• Networking know-how, including firewalls, SD-WAN (CATO), and monitoring tools (Auvik).
• A knack for troubleshooting, problem-solving, and thinking on your feet.
• Excellent communication skills—tech talk is great, but making it understandable to clients is even better!
• The ability to work independently and as part of a fun, dynamic team.

Requirements

• Bonus Points For:
• Experience with NinjaOne, Auvik, and Halo.
• Certifications such as Microsoft, VMware, or CompTIA Network+/Security+.
• Previous experience working with credit unions or financial institutions.

Benefits

• A collaborative and friendly team that supports each other.
• Opportunities for growth, training, and certification support.
• Flexible work environment with a mix of remote and on-site support.
• Competitive salary, great benefits, and the chance to work with cutting-edge technology.

Work Environment

• Location: Remote or Hybrid (Tomball, TX)