Tier 2 Technical Support Specialist @Pure IT CUSO
Customer Service
Salary competitive sal..
Remote Location
🇺🇸 USA Only
Job Type full-time
Posted Today

[Hiring] Tier 2 Technical Support Specialist @Pure IT CUSO

Today - Pure IT CUSO is hiring a remote Tier 2 Technical Support Specialist. 💸 Salary: competitive salary 📍Location: USA

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

As a Tier 2 Technical Support Specialist, you’ll be the go-to guru for escalated technical issues, helping our clients navigate the ever-evolving IT landscape. Your day-to-day will include:

  • Troubleshooting and resolving escalated tickets with expertise and efficiency.
  • Supporting and maintaining environments running Microsoft 365, VMware, Veeam, VDIs, Mimecast, CATO, etc.
  • Assisting with networking, cloud solutions, and security best practices.
  • Providing top-notch customer service—because IT support is more than just fixing problems; it’s about making people’s lives easier!
  • Collaborating with our Tier 1 team and mentoring junior techs.
  • Identifying recurring issues and implementing proactive solutions.

Qualifications

  • 2+ years of IT support experience in an MSP or similar environment.
  • Strong knowledge of Windows Server, Active Directory, M365 administration, and virtualization (VMware/VDIs).
  • Experience with backup and disaster recovery solutions like Veeam and/or Zerto.
  • Networking know-how, including firewalls, SD-WAN (CATO), and monitoring tools (Auvik).
  • A knack for troubleshooting, problem-solving, and thinking on your feet.
  • Excellent communication skills—tech talk is great, but making it understandable to clients is even better!
  • The ability to work independently and as part of a fun, dynamic team.

Requirements

  • Bonus Points For:
  • Experience with NinjaOne, Auvik, and Halo.
  • Certifications such as Microsoft, VMware, or CompTIA Network+/Security+.
  • Previous experience working with credit unions or financial institutions.

Benefits

  • A collaborative and friendly team that supports each other.
  • Opportunities for growth, training, and certification support.
  • Flexible work environment with a mix of remote and on-site support.
  • Competitive salary, great benefits, and the chance to work with cutting-edge technology.

Work Environment

  • Location: Remote or Hybrid (Tomball, TX)
Before You Apply
🇺🇸 Be aware of the location restriction for this remote position: USA Only
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Tier 2 Technical Support Specialist @Pure IT CUSO
Customer Service
Salary competitive sal..
Remote Location
🇺🇸 USA Only
Job Type full-time
Posted Today
Apply for this position Unlock 73,253 Remote Jobs
🇺🇸 Be aware of the location restriction for this remote position: USA Only
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position Unlock 73,253 Remote Jobs
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