[Hiring] Tier 1 - Support Agent @PadSplit

Role Description

We are seeking a Support Agent who is detail-oriented, hard-working, and a natural problem solver with a positive attitude. You will embrace a variety of responsibilities with enthusiasm and contribute to our unique company culture while upholding our core principles and values. As part of our Customer Experience Team, you will collaborate with a dynamic group of agents to deliver exceptional, five-star support to PadSplit members.

Qualifications

• 2+ Years of Customer Service: Proven experience in a high-volume customer service or support environment.
• Tech & Systems Proficiency: Upper intermediate computer skills and level of experience with Google Suite. Proficiency with customer support software and tools (e.g., Zendesk, Atlas).
• Problem Solving Skills: Strong problem-solving ability and attention to detail.
• Change Agility: A proven ability to follow evolving Standard Operating Procedures (SOPs) and adopt new processes quickly.
• Availability: Ability to work flexible hours, including evenings, weekends, and holidays, with consistent and reliable attendance.
• Remote Discipline: High-speed internet and the self-motivation to hit targets in a fully remote, fast-paced setting.

Requirements

• Deliver High-Efficiency Support: Provide first-level support to PadSplit members via email, live chat, and phone.
• Solve Problem: Troubleshoot and resolve member issues related to memberships, billing, and property inquiries, delivering timely, accurate, and member-focused resolutions.
• Document & Escalate: Document and escalate complex issues to Tier 2 support or appropriate departments.
• Continuously Improve: Continuously update and expand knowledge of PadSplit's services, policies, and procedures.

Benefits

• $9,600 - $9,600 a year
• Job Type: Full-time Independent Contractor

Company Description

At PadSplit we're disrupting the affordable housing industry by creating safe, attractive, and respectable co-living environments. Our purpose is to solve our affordable housing crisis one room at a time while leveraging housing as a vehicle for financial independence. Our principles are Care, Show it, Prove it. We live out our principles by embodying our values: Empathy, Optimism, Intellectual Curiosity, Strong Work Ethic, High Integrity, Self-Awareness, and Compassionate Directness.