[Hiring] Ticketing Team Member @Ascend

Role Description

We are hiring a Ticketing Member to issue flight bookings accurately and on time, every shift, using Sabre. Sabre is the booking system at the center of this role. It is a specialized, command-based platform that the global airline industry uses to manage flights, fares, and reservations. In this role, you will use it every day to:

• Create and manage booking records
• Price fares
• Issue tickets
• Process changes
• Handle voids and refunds

You need to already be comfortable working in Sabre independently. This is not a role where we teach Sabre from scratch.

Once a client approves a booking, it comes to you. Your job is to take that approved booking and issue a confirmed airline ticket in Sabre, using the right booking account, with the correct passenger details, and in line with the fare rules attached to that ticket. Every detail matters. You work closely with your Ticketing Team Lead, who assigns your work and is there for escalations, but you are expected to work accurately and independently within clear processes.

Qualifications

• 3+ years of hands-on Sabre ticketing experience in a travel agency, airline, tour operator, or travel management company
• Solid understanding of fare rules
• Strong attention to passenger data accuracy
• Ability to work at a consistent pace while maintaining accuracy
• Habit of communicating proactively

Requirements

• Sabre GDS proficiency is a firm requirement for this role
• Experience with award or points-redemption ticketing in Sabre is a plus
• Background in luxury hospitality or high-end travel service is a plus
• Familiarity with task management tools or booking record systems is a plus
• Genuine interest in frequent flyer programs and airline loyalty points is a plus

Benefits

• Clear growth path from Ticketing Member to Ticketing Team Lead to Concierge Manager
• Real support from a Ticketing Team Lead
• Weekly quality review sessions and structured learning opportunities
• Work-life balance with a known shift schedule
• Clean and structured shift handovers
• A global team with talented colleagues across continents

Company Description

Ascend helps founders, investors, and executives book international business and first-class flights at rates that are typically 30-80% below what you would find on a regular booking site. We combine smart, proprietary booking methods with round-the-clock personal service delivered over WhatsApp.

We have grown from 12 to 66 people in just over a year, backed by Bessemer Venture Partners, and 5x'd our revenue year-over-year. We are at $22M+ ARR and growing fast. Our mission is to make first-class travel accessible to the people who are shaping the world.

Our clients are founders, investors, and senior executives who expect fast, accurate, and polished service. They do not chase confirmations. They trust us to get it right every time.