[Hiring] Third Shift Service Desk Analyst @Global Data Consultants

Role Description

As a Full Time Service Desk Analyst, you will be responsible for providing front-line support to end users by:

• Answering calls and emails
• Troubleshooting technical issues
• Guiding users through solutions

You'll handle a range of support requests—from basic IT questions to more complex issues—while:

• Accurately documenting each interaction
• Escalating advanced problems when necessary

This role requires strong communication skills, patience, and the ability to work effectively in a fast-paced, customer-focused environment.

Qualifications

• Exceptional interpersonal, verbal, and written communication skills
• Working knowledge of PC hardware configurations and troubleshooting
• Great active listening skills
• Experience de-escalating caller issues in an enterprise environment or experience in an environment with a highly structured escalation process
• Knowledge of desktop operating systems
• A patient and empathetic attitude
• Strong time management and organizational skills
• Adaptability and flexibility
• Comfortable working in fast-paced environments
• Phone skills, including familiarity with complex or multi-line phone systems

Requirements

• Prior experience supporting 30-40 calls regarding non-technical end users’ issues in a large corporate environment
• Experience with Active Directory
• 1+ years of experience supporting desktops/laptops/printers in a production support center environment

Benefits

• Cutting Edge Technology and Innovation
• Career Growth Opportunities
• Employee-Centric Environment
• Comprehensive Benefits Package
• Holiday and Vacation

Company Description

Working for GDC means you will be at the forefront of the technological world. We are a full-service staffing and Information Technology service company striving to make a difference in our communities by finding, developing, and deploying solutions.

GDC is an equal opportunity employer and welcomes applicants from all diverse backgrounds to apply. Our goal as an organization is to empower our teams to achieve their personal best and foster their professional growth regardless of race, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, physical ability or disability, or veteran status.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification forms upon hire.