[Hiring] Therapy Continuity Coordinator @Dreem Health

Role Description

This role involves keeping patients engaged in therapy long after treatment begins. It is not a passive follow-up role; you will actively support the continuity journey for patients enrolled in our internal PAP treatment program.

• Report directly to the Customer Success Manager
• Contribute to the stability and growth of our recurring revenue model
• Keep patients engaged in therapy through timely outreach and proactive retention efforts
• Support reduced churn and reliable reorder cadence
• Ensure a high-quality, seamless resupply experience

Qualifications

• 2+ years in healthcare coordination, DME, or care navigation
• Experience with PAP/CPAP resupply (strong plus)
• Strong patient communication skills with a high level of empathy and professionalism
• Ability to work autonomously in a fast-paced, remote environment while collaborating effectively with cross-functional teams
• Confidence navigating digital tools and care platforms
• Data driven mindset with the ability to track tasks, maintain accurate records, and follow structured workflows
• Comfort managing proactive outreach and patient follow-up while maintaining strong attention to detail
• Genuine commitment to improving patient experience, therapy adherence, and continuity of care
• Operational and automation mindset
• Availability to work Central Time (CST) business hours (preferred)

Requirements

• Work within a tech-enabled, AI-supported care environment
• Collaborate with clinical, billing, and operations teams
• Help track engagement and reorder metrics
• Execute timely and proactive resupply outreach
• Follow structured retention workflows
• Maintain accurate reorder tracking
• Communicate clearly and compassionately with patients
• Escalate clinical or billing issues appropriately
• Support adherence monitoring efforts

Benefits

• Meaningful work that directly improves peoples’ lives
• Be part of an international team across the US, France, Belgium
• Annual team offsite
• Comprehensive health benefits (medical, dental, vision)
• FREE One Medical membership
• 401(k) with company match
• 20 days PTO + 10 paid holidays + 80 hours paid sick leave
• Internet stipend