[Hiring] Texting Supervisor @Kids Help Phone

Role Description

Are you motivated by the chance to help ensure all young people in Canada can access mental health support and Feel Out Loud? Kids Help Phone (KHP) is Canada’s Unlock The Hope Youth Charity. We’re the first and Canada's only national 24/7, free, confidential, and multilingual e-mental health service for youth and a global leader in innovation for youth and their well-being.

• Supervise volunteer crisis responders through an online platform;
• Ensure that people who use our service receive timely, high-quality support;
• Support the text messaging service by taking conversations, in times of high demand, and in accordance with existing protocols;
• Provide clinical support to assist volunteer crisis responders in crisis situations and make timely decisions to ensure the safety of those contacting us;
• Liaise with emergency and child protection services as required;
• Engage and support the volunteer crisis responder community through group conversations to motivate, thank, guide, etc.;
• Work as a team with other supervisors, maintaining ongoing communication and collaboration;
• Other duties as assigned.

Qualifications

• Bachelor degree in a field of support and/or health (social work, psychology, criminology, sexology, guidance, and other related fields);
• Master degree in these fields or related field is considered an asset;
• A minimum of 2 years of professional experience in crisis intervention and employee and/or volunteer supervision;
• Good knowledge of mental health and ability to conduct risk assessments, safety plans, suicide, self-harm, addictions, etc.;
• Knowledge of laws and services that affect the lives of Canadian children and youth;
• Good clinical judgment and understanding of confidentiality role and limitations;
• Ability to prioritize, make decisions in a crisis, communicate and work as a team;
• Willingness to work in a 24/7 environment;
• Bilingualism (French and English).

Application Process

To apply for this opportunity, you can tap the “Apply” button on this page and follow the on-screen instructions.

Compensation and Benefits

• Salaries at KHP are determined by candidate experience, qualifications and specific skill sets, as well as market and operational considerations;
• Potential additional benefits at KHP include:
• CAAT Pension Plan;
• Wellness programs;
• Recognition awards;
• Employee and Family Assistance Program (EFAP).

Accommodations

KHP welcomes applications from people living with disabilities. Reasonable accommodations are available upon request during any phase of the application/hiring process. If you’re contacted about an opportunity, you can reply and let us know if you require accommodations at any time.

Candidate Verification

The successful candidate for this opportunity will be asked to complete a background screen, which may include criminal, credit, employment and educational checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.

Privacy

KHP cares about your privacy! We’re required to save select information about opportunities, applications and interviews for set periods of time. To learn more, you can explore KHP’s Privacy Policy or contact us using our general form.

Message to Agencies

KHP doesn’t accept unsolicited phone calls, referrals and/or resumes from any source other than directly from candidates. KHP won’t consider unsolicited phone calls, referrals and/or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of unsolicited referrals and/or resumes by anyone other than a candidate directly to KHP is deemed gratuitous. KHP won’t be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.