[Hiring] Temporary Portal Account Request Processor @Person Centered Services

Role Description

The temporary Portal Account Request Processor is responsible for accurately entering and activating account requests for the portal from members, their family, and providers. This role involves:

• Processing request tickets
• Verifying contact data of members and their family
• Activating portal accounts
• Using various tools and software to input data, verify its accuracy, and maintain records
• Using phone, email, chat, and remote access tools to troubleshoot and resolve data-related problems

Qualifications

• High school diploma or equivalent required
• Minimum of one year of experience in data entry preferred
• At least a year of experience working in an EMR and/or databases preferred
• Familiarity with I/DD provider agencies, OPWDD, or Health Homes preferred
• Customer service/help desk experience preferred

Requirements

• Strong organizational skills
• Strong attention to detail for accuracy of data input
• Experience and ability to work independently and in a team setting
• Excellent communication skills, including interpersonal and phone skills
• Excellent writing and word processing skills
• Proficiency with Microsoft Office suite
• Ability to keep sensitive and privileged information confidential
• Demonstrates cultural competence
• Demonstrates ethical and professional responsibilities and boundaries
• Ability to prioritize and manage multiple projects simultaneously
• Proactively approaches professional responsibilities
• Completes work in a timely manner
• Ability to multitask and handle large volumes of information
• Strong computer skills
• Proficient in using web-based applications and remote access tools
• Excellent communication, problem-solving, and interpersonal skills
• Knowledge of Health Home and OPWDD/IDD terminology, HIT Regulations and security standards, and HIPAA is a plus

Benefits

• 20 Days of paid time off (PTO) in your first year, increasing to 25 Days in your second year
• 13 Paid Holidays
• Comprehensive health insurance plans (Medical, Dental & Vision)
• 401(k) - the Company matches 50% of the first 6% up to a maximum of 3%
• Company paid benefits: basic life insurance, long-term disability, and a Lifestyle Spending Account with a benefit of up to $500 for wellness eligible expenses
• Employee Discount and Wellness Programs - currently providing 3 paid hours per week for exercise, volunteering, or personal wellness
• Professional development opportunities including mentorship program options and ongoing coaching