[Hiring] Temporary Outbound Customer Care Specialist @American Heart Association

Role Description

The American Heart Association has an excellent opportunity for a Temporary Outbound Customer Care Specialist.

• Make routine outbound calls to thank donors, welcome volunteers, and assist with events such as Heart Walk, youth activities, or advocacy issues.
• Establish an ongoing support relationship and educate volunteers on aspects of fundraising.
• Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Follow up on previous calls.
• Use multiple software programs for tracking contact information and interactions.

Qualifications

• High school diploma or equivalent.
• Typically requires 0-2 years of minimum relevant work experience.
• Preferred: At least six months of customer interaction experience, including managing accounts/clients and demonstrating a strong customer satisfaction focus and passion to help others.
• The ability to multitask by simultaneously navigating several software programs and the Internet is required.
• Exceptional communication skills, both verbal and written, including typing accuracy.
• Critical thinking and problem-solving skills.
• Must be able to work Monday – Friday 8:30 – 5:00pm CT.

Requirements

• Hourly Rate: $17.50/Hour.
• Fully remote location.
• Full home office set up provided (laptop, monitor, keyboard, mouse, and headset).
• Shift: Monday – Friday 8:30am – 5:00pm CT.

Benefits

• Compensation: Competitive base salary with regular market reviews.
• Performance and Recognition: Rewards for achieving success through annual salary planning and incentive programs.
• Benefits: Medical, dental, vision, disability, and life insurance; robust retirement program with employer match and automatic contribution.
• Professional Development: Access to Employee Resource Groups (ERG) and Heart U, the Association’s national online university.
• Work-Life Harmonization: Minimum of 16 days Paid Time Off (PTO) per year, increasing with seniority; 12 paid holidays each year.
• Tuition Assistance: Financial assistance for further education and career development.