[Hiring] Television Licence Field Officer @Capita

Role Description

Join us as a Field Officer and play a key role in supporting local communities. You’ll visit customers at their homes, discuss TV licence requirements, explain available solutions, and help them take the next steps—with full training, great benefits, and the freedom of working independently.

As a Field Officer, you'll play an important role in supporting TV Licensing by engaging with customers across the Dudley area. Working independently, you'll manage your own daily schedule, visiting addresses where no TV licence is recorded and helping customers understand their licensing obligations.

• Visiting residential addresses throughout the DY1-2 postcode area
• Speaking with customers professionally and respectfully
• Explaining TV Licensing requirements and available options
• Setting up payment plans where appropriate
• Recording visit outcomes accurately using mobile technology
• Making informed decisions and working independently in the field
• Occasionally attending court as part of the enforcement process

You'll start and finish your day from home, travelling locally using either a company vehicle or your own vehicle. Full training and equipment will be provided to help you succeed in the role.

Qualifications

• A full UK driving licence (essential)
• To live within the DY1-2 postcode area
• Excellent communication and interpersonal skills
• The ability to remain calm, professional and resilient in a variety of customer situations
• Strong problem-solving skills and sound judgement
• Good attention to detail and accuracy when recording information
• Confidence working independently and managing your own workload
• Basic IT skills and confidence using mobile devices and applications
• A positive attitude and willingness to learn
• Flexibility to work a varied schedule, including evenings and weekends
• Experience in a customer-facing role is highly desirable

Requirements

We're looking for confident, resilient and customer-focused individuals who enjoy working independently and engaging with people from all walks of life.

Benefits

• £31,650 annual salary
• Company car (for work and personal use) or £3,700 annual car allowance
• Mileage paid—including your daily commute from home
• Flexible 36.5‑hour working week, with the option of a four‑day schedule
• Generous holiday allowance, plus opportunities to purchase extra leave
• Pension, life assurance, paid volunteering day and family‑friendly policies
• Safety measures including Body Worn Video and a lone worker support system
• Access to discounts, wellbeing support, and colleague diversity networks
• Financial wellbeing tools and resources