[Hiring] Telephonic Interviewer @illumifin

Role Description

This position performs telephonic interviews for clients who have applied for insurance. We are looking at a working schedule of Mon-Fri, 8a-5p or 9a-6p CST.

• Conducts telephonic interviews for insurance company applicants in a quiet, professional environment without interruptions and/or distractions.
• Receives calls from CSR area to complete telephone interviews with Long Term Care applicants.
• Uses pre-determined follow-up questions needed for a thorough collection of data.
• Gives concise, accurate documentation on client's health history.
• Accurately documents history and lifestyle information essential to the Underwriting process using pre-determined, scripted follow-up questions.
• When necessary, tactfully refocuses applicants who wander off the subject.
• Completes all interviews in a timely manner, according to department guidelines.
• Maintains an 85% productivity level as measured by the Management Operating System in place (MOS).
• Maintains a minimum 96% quality standard on all telephonic interviews.
• Other duties that are assigned.

Qualifications

• Education: high school diploma
• Proficient in basic computer software with the ability to troubleshoot basic computer issues, including Microsoft Office Suite.
• Must type at least 40 words per minute.
• Basic functional math skills.
• Performs work accurately and efficiently under deadline pressures.
• Heavy telephone contact with both customers and internal company staff.
• Heavy keyboard and computer use.

Requirements

• Education: Associate's Degree or Bachelor's Degree in Business Administration (preferred).
• Database experience preferred.
• 1-2 years of prior geriatric and/or mental health nursing and assessment experience (preferred).
• Work From Home (WFH) Employees must have high speed internet connectivity and an analog or digital phone line.

Benefits

• The base pay for this position is starting at $16/hour depending on experience and qualifications.