[Hiring] Telephone Interviewer @Advanced Behavioral Health, Inc

Role Description

The telephone interviewer conducts activities associated with the collection of data from caregivers receiving various services, such as MST. This position will represent ABH® and its services in a positive and professional manner and adhere to ABH®’s best practices, guidelines, policies and procedures as established, promoting ABH® as a leader in behavioral healthcare in all interactions and work.

• Bilingual skills (Spanish/English) required
• Maintenance of assigned client call files including enrollment data, primary caregiver contact information and best time to call
• Conduct surveys in accordance with preferred interviewing practices
• Completion of surveys on-line or manual entry of data after the measure is administered
• Provider relations and customer service to caregivers, providers, MST Institute representatives, DCF and CSSD representatives, and any other key stakeholders regarding data collection or administration of surveys
• Generate reports as required
• Staff the toll-free TAM dedicated phone line
• Maintains confidentiality of all client protected health information and adheres to all HIPAA related policies and procedures
• Demonstrates ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds
• Performs other tasks/responsibilities as required to support the business operations

Qualifications

• Associate’s Degree required
• 1 year customer service/administrative work experience required
• Attends annual Conflict of Interest training

Requirements

• Part-time position