[Hiring] Telehealth Coordinator @Alignment Health

Role Description

Alignment Health is seeking an organized, detail-oriented, and customer service oriented telehealth coordinator (bilingual Spanish, medical assistant with front- and back-office, and remote experience) to join the remote Virtual Care Center (VCC).

As a telehealth coordinator, you will support patients and providers in the Virtual Care Center. This includes, but is not limited to:

• Answering calls in the phone queue
• Scheduling telephonic and virtual appointments
• Following up on referrals and authorizations
• Supporting outbound follow up calls
• Providing systems trainings for new hires
• Completing administrative tasks
• Managing inbound and outbound calls in the phone queue
• Collaborating with cross-functional teams such as Clinical Operations, Member Services, AVA Product team, and DTS Help Desk support

This role reports to the Director of Virtual Health.

Individuals with front and back office medical assistant experience in PCP, clinic, and/or urgent care settings, and remote experience are highly encouraged to apply!

Schedule:

• Monday, Tuesday, Wednesday, Friday, and Saturday 9am – 6pm Pacific Time (Thursdays and Sundays off)

Qualifications

• High school diploma or general education degree (GED)
• Completion of medical assistant program from an accredited school of training (preferred)

Requirements

• Experience with providing high quality customer service
• Experience providing technical assistance
• Minimum 1 year experience in a primary care or medical office setting using phones and scheduling appointments
• Able to use multiple systems simultaneously
• Basic understanding in current mobile device technology and ability to learn and adapt to Alignment specific applications and protocols
• Proficiency in Microsoft Suite programs (Outlook, Teams, Word, Excel)
• Basic math skills required for data analyzation
• Able to trouble-shoot and research issues effectively
• Willingness and capability to learn new technologies and adapt to dynamic environment
• Strong customer service skills
• Technology and automated solutions oriented
• Well organized with strong attention to detail and analytical skills while maintaining speed in completing work
• Efficient working style with strict adherence to deadlines
• Bilingual Spanish (preferred)

Benefits

• Pay Range: $41,472.00 - $62,208.00
• Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Physical Functions:

• Regularly required to talk or hear
• Regularly required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms
• Frequently lifts and/or moves up to 10 pounds
• Specific vision abilities required include close vision and the ability to adjust focus