[Hiring] Telehealth Care Navigator @SynaptiCure Inc.

Role Description

The Care Navigator is a direct support to people affected by neurodegenerative diseases. This person oversees the relationship, enrollment, documentation, and care experience of patients through the Synapticure program as well as the development of the Care Coordination team workflows and processes in collaboration with peers and other leaders.

• Establishes and manages compassionate relationships with patients and their caregivers.
• Executes on patient care plans while adhering to HIPAA guidelines and standards.
• Provides ongoing patient support to coordinate connections to neurology experts, genetic experts, and various referral resources.
• Offers basic health education including information about diagnosis, treatment, care options, and research opportunities.
• Maintains accountability to ensure high quality standards in client and partner interactions.
• Develops and adheres to standardized processes including operating procedures, quality assurance, and documentation.
• Maintains positive relationships within the multidisciplinary Care Coordination and broader Synapticure team.
• Nurtures relationships with medical and community partners.
• Maintains working knowledge of research development and trends in neurodegenerative diagnoses, treatment, and care.

Qualifications

• Bachelor’s degree in a related field.
• 2+ years experience in direct case or care management in the healthcare setting.
• Comfortable using technology to support members without in-person contact.
• Excellent verbal and written communications, organizational skills, and interpersonal skills.
• Understanding of how to use scheduling platforms for accurate appointment management.
• Understanding of electronic health record systems and/or care facilitation platforms.
• Proficient in collecting member clinical and demographic data.
• Strong problem-solving skills and ability to provide creative solutions.
• Growth and learning mentality, adaptable to change.
• Ability to establish cooperative working relationships with patients, teammates, and providers.

Requirements

• Experience with clinical care of patients with neurodegenerative diseases (preferred).
• Bilingual, with verbal and written fluency in Spanish (preferred).

Benefits

• Remote-first design with work from home stipend.
• Competitive compensation with an annual bonus opportunity.
• 401(k) with matching contribution from day 1.
• Medical, Dental, and Vision coverage for you and your family.
• Life insurance and Disability.
• Generous sick leave and paid time off.
• Fast growth company with opportunities to progress in your career.