[Hiring] Telehealth Care Coordinator @Visana Health

Role Description

The Care Coordinator, in collaboration with the multidisciplinary provider team, is responsible for the timely coordination of health care services to meet every patient's individual needs and promote high quality visit experiences and cost effective clinical outcomes.

Medical Assistant Certification is required. There are part-time and full-time benefited positions with a 90 day probation period.

Key Functions & Responsibilities

• Patient Support:
  • Initiate proactive patient outreach to support lab/imaging/referral tracking, gaps in care and other quality measure improvement efforts.
  • Perform multiple administrative tasks such as scheduling appointments, sending out lab/imaging orders, assisting with pharmacy calls and prescriptions, completing referrals, updating electronic health records, adding/updating insurance packages, collecting payments.
• Communication:
  • Demonstrate empathy and professionalism via all communication methods, including: phone, video, email, slack, text, and patient portal messages.
  • Conduct effective and compassionate communication with patients to plan, implement and follow up on patient needs.
• Problem Solving:
  • Real time clinical support to solve/trouble shoot challenges that come with providing remote virtual services.
  • Assisting patients with lab, imaging or pharmacy issues in real time.
  • Identifies and appropriately manages patient related issues to the Provider when required.
  • Escalates to Practice Leadership in a timely manner when patient cases require special or immediate attention (e.g. adverse events or patient complaints).
• Following Regulations:
  • Provides quality customer service - follows HIPAA rules/regulations.
  • Adhere to all relevant regulations, policies, and procedures to ensure patient safety and privacy.
  • Adhere to internal compliance program/protocols.

Qualifications

• 2-3 years of healthcare customer service experience with hybrid practice models.
• Medical Assistant certification required.
• Prior experience utilizing the CoverMyMeds system required.
• Demonstrated excellence navigating and using an EMR.
• Must be willing to work nights or weekends including east/west coast time zones.
• Highly organized, detail-oriented, self-starter.
• Ability to work M-F 9:30am - 6:30pm or 10:00am - 7:00pm Pacific Standard Time.

Benefits

• Compensation: $19-22/hr.
• Fully Remote.
• Comprehensive medical, dental, and vision insurance.
• HSA & FSA options.
• 401(k).
• Work alongside a passionate, mission-driven team transforming women’s healthcare.
• Unlimited PTO.
• Benefit perks like Wellhub and Talkspace.
• As part of your role, you may come into contact with sensitive patient information governed by HIPAA. Visana will provide security and privacy training.

Company Description

Visana Health is a new and growing virtual women's health clinic offering comprehensive clinical care and holistic support for women. We are redesigning women's healthcare by bringing a patient-centered human touch to care for complex conditions such as chronic pelvic pain, endometriosis, uterine fibroids, heavy menstrual bleeding, and more.

Women’s health has been treated like a narrow set of “moments” for far too long. Visana is building something bigger: whole-person care across life stages, with deep clinical expertise in complex, high-cost conditions like menopause, endometriosis, and PCOS.

In this role you will help design experiences that allow patients to access care more easily and receive the support they need. Your work will directly shape how members engage with Visana and how clinicians deliver care through our platform.

Visana Health is a proud Equal Opportunity Employer. We actively value diverse voices and backgrounds and welcome applicants regardless of race, religion, national origin, sex, gender identity, sexual orientation, disability, age, veteran status, or any legally protected characteristics.