[Hiring] Telecommunications Service Assistant @Gundersen Health System

Role Description

Emplify Health is seeking a Telecommunications Service Assistant to join our team. If you enjoy helping others, have excellent communication skills, and thrive in a fast-paced environment, this position may be a great fit for you!

As a Telecommunications Service Assistant, you will be responsible for handling external and internal phone calls for GHS departments/staff on the Onalaska or La Crosse main campuses, while maintaining an empathetic, calm, and professional manner. Our software application tools provide the screening questions and appropriate call flows required to determine the best outcome for the caller and support our various directives. Pager and on-call schedule administration/activation, emergent events, documentation, and clerical duties are included in many of our call flows.

Qualifications

• Education: High School Diploma or equivalency
• Experience: Strong customer service skills
• Excellent problem-solving abilities and attention to detail
• Proficient in using computer systems and software applications
• Strong communication skills, both verbal and written
• Ability to multitask and prioritize tasks in a fast-paced environment

Requirements

• 64 hours biweekly (0.8 FTE)
• Typically, hours will be 2nd shift - 3:00pm-11:00pm
• Rotating weekend coverage to work every third weekend
• Weekend coverage could be Days (between 9:00am-5:30pm) or PM times (3:00pm-11:00pm)
• Ability to work both Days and PM shifts
• Training hours typically Monday-Friday days between 8:00am-5:00pm
• On-Site in Onalaska, WI at the Support Services Building; after training this role does have the ability to shift to a remote work from home position. Must reside in WI, MN, or IA.
• Starting pay of $17.93/hr and up, based on your years of experience, with applicable shift differentials

Benefits

• A highly adaptable and mission-driven organization with a work environment that supports you personally and professionally
• Competitive Benefits: A comprehensive and generous benefits package (Medical, Dental, Life Ins, HSA/FSA)
• Substantial retirement contribution including a 401k match & annual discretionary base contribution
• Paid Time Off (PTO) combines vacation, sick, and personal days into one balance
• Support for your career growth through Professional Development Opportunities, Tuition Investment Program, and Career Development Center
• Additional Employee Discounts and Perks
• Wellness program with incentives
• Employer-paid life insurance and AD&D
• Optional short-term and long-term disability coverage
• Employee assistance program
• Identity theft protection
• Pet insurance
• Inspire & Celebrate colleague recognition and rewards program
• A discount program and more!