[Hiring] Telecom Customer Success Coordinator @Unity Communications

Role Description

Unity Communications is seeking a Telecom Customer Success Coordinator to support business wireless operations across U.S. telecom carriers. This role is ideal for someone who is highly organized, customer-focused, and enjoys working in a fast-paced environment where accuracy and efficiency are essential.

• Process new wireless activations, upgrades, and account modifications.
• Support telecom sales teams with customer account setup and order processing.
• Manage device orders, exchanges, returns, and customer requests.
• Handle billing inquiries and customer escalations.
• Maintain accurate documentation and service tickets.
• Ensure all tasks are completed within established Service Level Agreements (SLAs).

Qualifications

• High School Diploma or GED.
• 1–2 years of experience in Order Processing, Customer Service, Telecom Support, or related roles.
• Strong Microsoft Office and computer skills.
• Excellent communication, organization, and problem-solving abilities.
• Ability to work independently and manage multiple priorities.

Benefits

• Competitive salary
• Remote work
• Monday through Friday schedule
• Career development opportunities
• Collaborative work environment