[Hiring] Technical Support Technician @Thermal Works

Role Description

ThermalWorks LLC has an exciting opportunity for a Technical Support Technician to join our team, working directly with the Director of Service and focusing on serving as the front line of the Technical Service organization.

• Provide first response, system validation, and high-quality data capture during events.
• Support EU customer experience (CX) needs as required, enabling cross-time-zone continuity.
• Operate within defined approval boundaries to support safe, timely decision-making by Technical Service leadership.
• Work well both independently and with a team in a rapidly changing environment.

Key Responsibilities

• Respond to alarms, calls, and tickets; validate mode, temperatures, flow, and unit status.
• Capture trends, screenshots, and event timelines.
• Execute approved runbook actions and stabilization steps.
• Escalate potential SOO or efficiency concerns with evidence, not speculation.
• Support EU CX as needed (time-zone coverage, coordination, data collection, escalation assistance).

Authority / Limits

• Overrides are permitted only when explicitly approved by the Director of Technical Service or Manager, Technical Support Operations.
• All overrides must be documented, time-bound, and reviewed post-action.
• No control tuning without approval.

Success Looks Like

• Accurate, timely data capture that enables fast decisions.
• Disciplined escalation with complete context.
• Safe execution under pressure with minimal rework.
• Travel required during the training period.

Qualifications

• HVAC technical school.
• 2–4 years supporting HVAC, controls, or mission-critical systems.

Specific Skills / Abilities

• Basic understanding of chilled water systems and control fundamentals.
• Ability to follow runbooks and escalation procedures precisely.
• Comfortable in a 24/7 support environment; strong documentation habits.

Benefits

• A fast-paced, entrepreneurial culture focused on innovation.
• A flexible, autonomous work environment.
• A culture of respect, learning, and excellence.
• Experienced, highly talented experts as team peers.
• Growth and travel opportunities.
• A team of change-makers having a significant impact on people and the planet.

Company Description

ThermalWorks values efficiency and strives to maintain smooth operations. Our primary focus is on providing an integrated cooling system for data centers and commercial buildings that dramatically reduces energy demand, water consumption, and cost of cooling.

ThermalWorks solutions are sustainable and cutting-edge. We are highly selective about the people we bring on board because our work depends on it. Change and progress happen quickly, and we must be able to trust one another to be honest, communicative, reliable, and self-motivated.

ThermalWorks is one of several “inspired infrastructure” companies that work collaboratively under our parent company, Endeavour Energy, LLC.

Position

• Position: Technical Support Technician
• Full-Time or Part-Time: Full-Time
• Reports to: Director of Service
• Location: EU (Remote), Spain preferred. Travel required during the training period
• Contact: [email protected]