[Hiring] Technical Support - Subject Matter Expert @SolarEdge

Role Description

Are you ready to power the future? At SolarEdge, we're a global leader in smart energy technology, with over 4,000 employees, offices in 34 countries, and millions of installations worldwide. Our innovative solutions include solar inverters, battery storage, backup systems, EV charging, and AI-based energy management.

With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. SolarEdge offers amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating.

Location: Preferred in person within Roseville CA, Open to Remote candidates

Please note - This will be an ongoing contract opportunity.

Duties and Responsibilities:

• Answer inbound calls to troubleshoot SolarEdge products (including, but not limited to, battery, BUI, Energy Hub and Commercial products).
• Follow up with customers via phone or email as needed to ensure 100% satisfaction.
• Schedule calls when needed for a better customer experience while remaining organized.
• Attend weekly training’s specific to the Subject Matter Expert team.
• Remain up to date on all new issues and trends relating to these product lines.
• Process RMA’s for damaged or faulty hardware.
• Maintain open case load to ensure fast response times to customers.
• Solve technical issues with a higher level of permissions on internal software and tools.
• Review and escalate any trends found with our products to the Tier–II team.
• Enforce standards of high quality, written and verbal communications to our customers.

Qualifications

• Spanish speaking is required.
• AA or technical degree or equivalent professional training preferred.
• Two years’ experience in a support center (call center) environment, technical helpline and/or remote support services.
• One year solar industry experience highly preferred, but not required.
• Experience with solar electric products and National Electric Code (NEC) is helpful.
• Ability to stay calm and demonstrate effective time management in a high stress environment.
• Strong typing experience.
• Exceptional listening and questioning skills.
• Outstanding verbal and written communications skills.
• Ability to multitask in a very fast-paced environment.

Requirements

• FAIR PAY & A JUST WORKPLACE: At SolarEdge, we are committed to fair, transparent pay and we strive to provide competitive, market-informed compensation.
• The pay range for this position in California at the start of employment is expected to be between $19 - $23 per hour.
• It is anticipated that most qualified candidates will fall near the middle of this range.
• However, base pay offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations.
• Even more importantly, please note that salary is only one component of total compensation at SolarEdge.
• Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits.
• Our highly competitive benefits package is designed to support your success at work, at home, and at play.

Benefits

• Your recruiter will be happy to discuss all that SolarEdge has to offer!
• SolarEdge proudly seeks to build a richly diverse workforce by hiring people with a diversity of thoughts, identities, perspectives, and experiences that help advance the difference we make for consumers.
• We encourage members of traditionally underrepresented communities to apply, including women, LGBTQIA people, people of color, and people with disabilities.