[Hiring] Technical Support Specialist @smartocto

Role Description

We’re searching for Smartocto’s next Technical Support Specialist to join our team in Serbia. As a Technical Support Specialist, you will:

• Provide required support for installing tracking scripts on the client's side
• Communicate with customers to quickly identify the core of their issues
• Manage users in our applications
• Provide timely and accurate customer feedback
• Follow up with clients to ensure problems are resolved
• Write and review technical documentation of the product / maintain knowledge base
• Create and organize JIRA stories and tickets
• Work closely with other development teams on solving client related issues
• Diagnose and report potential bugs and irregularities to the Product team
• Proactively anticipate customer inquiries and build trust

Qualifications

• Knowledge and active use of HTML/CSS/JavaScript
• Knowledge and active use of RDBMS SQL and NoSQL
• Knowledge of web technologies: REST API, AJAX
• Experience in building/maintaining custom CMS and/or WordPress sites
• Experience with leading technical calls with client technical teams
• Experience in identifying trends in customer issues and knowledge-sharing with the team
• Previous customer-facing roles within a SaaS environment is highly desirable
• Strong organizational skills, including the ability to effectively prioritize tasks
• Fluent in English with excellent writing skills

Requirements

• Experience with JIRA
• Experience with GTM (Google Tag Manager)
• Experience with Scrum methodology
• Experience with MySQL or PostgreSQL databases
• Experience with Elasticsearch
• Customer service experience in a fast-paced, dynamic environment

Benefits

• Remote work setting
• Flexible working hours and vacation policy
• 100% paid sick leave
• Paid conferences and education
• Trips to the Netherlands