[Hiring] Technical Support Specialist @Baxter International Inc.

Role Description

Your role:

• Deliver best-in-class, seamless, consistent 24x7 Technical Support for Care Communications.
• Solve our customer and patient issues through remote troubleshooting capabilities.
• Drive quality by capturing issues and resolution.
• Be an active member of a highly effective team focused on leveraging institutional frameworks to ensure consistent support for current and future business needs.
• Understand and embrace Care Communications and Baxter strategy to drive long-term business impact.

What you'll be doing:

• Provide remote troubleshooting to solve our customer and patient issues.
• Deliver remote troubleshooting to resolve customer and patient issues efficiently.
• Remain calm and effective in high-pressure situations.
• Provide excellent customer experience through timely resolution, clear communication, and knowledge sharing.
• Meet individual and team KPIs while maintaining high service quality.
• Ensure accurate case documentation for compliance and continuous improvement.
• Collaborate and escalate issues appropriately with internal teams and leadership.
• Build strong relationships with customers and cross-functional teams.
• Follow processes, support team initiatives, and contribute to continuous improvement and a “One Team” culture.

Qualifications

• 1+ years of technical troubleshooting experience in a remote environment.
• Associate’s degree or equivalent experience in IT, computer science, or a related technical field (preferred).
• Relevant certifications preferred (A+, Network+, MCP, MCSA, CCNA, Azure, etc.).
• Strong computer skills, including experience with remote tools, Microsoft Office, AutoCAD, and Visio.
• Knowledge of server management, wiring/cabling, MS Remote Desktop, PowerShell/JavaScript, IT maintenance, system builds, Citrix, and Windows Server (2012/2016).
• Experience installing, maintaining, and repairing IT equipment (routers, switches, firewalls, phones, printers, CCTV, alarm systems, servers, WLAN, and workstations).
• Familiarity with Cisco security solutions (Firepower NGFW, AnyConnect VPN, AMP, Meraki APs/switches, and Cisco BE6000 VoIP systems) and Barracuda solutions (load balancers, backup, spam, and firewall).
• Hands-on experience with Cisco ASA configuration, Active Directory, Windows Server troubleshooting, and healthcare IT environments (preferred).

Requirements

• Applicants must be authorized to work for any employer in the U.S.
• We are unable to sponsor or take over sponsorship of an employment visa at this time.

Benefits

• Comprehensive compensation and benefits packages for eligible roles.
• Medical and dental coverage that start on day one.
• Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance.
• Employee Stock Purchase Plan (ESPP) with the ability to purchase company stock at a discount.
• 401(k) Retirement Savings Plan (RSP) with options for employee contributions and company matching.
• Flexible Spending Accounts and educational assistance programs.
• Time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave.
• Commuting benefits, Employee Discount Program, Employee Assistance Program (EAP), and childcare benefits.