[Hiring] Technical Support Specialist @Impower GmbH

Role Description

As a Technical Support Specialist, you support our customers in their day-to-day work with Impower. You help them understand the product, resolve issues efficiently, and ensure a smooth and reliable user experience. At the same time, you work closely with Product and Engineering teams to continuously improve the platform based on real user feedback.

• Conduct technical analysis of customer-reported issues to identify root causes, system behavior patterns, and potential product defects.
• Handle customer inquiries via ticketing systems in a structured, reliable, and timely manner.
• Support users in understanding and effectively using our software in their daily workflows.
• Communicate clearly and professionally with customers in German, ensuring a high-quality support experience.
• Contribute to the creation and maintenance of help center articles, guides, and support materials.
• Collaborate closely with Product and Engineering teams to report bugs and share customer feedback.
• Continuously identify recurring issues and contribute to improving support processes and product usability.

Qualifications

• Experience in technical support, or a customer-facing role, ideally in a SaaS or tech environment.
• Strong problem-solving skills and a genuine interest in helping users.
• Fluent or native German and very good English skills (both written and spoken).
• Ability to quickly understand complex systems and explain them in a simple, structured way.
• Independent, reliable, and well-organized working style.
• Nice to have: background in business, real estate, or basic accounting knowledge.

Benefits

• Close collaboration with Product and Engineering in an international team.
• Structured onboarding into product, processes, and industry.
• Hybrid work model with flexible working hours.
• Modern equipment with free choice of hardware.
• Office in central Cluj with a collaborative and supportive environment.
• Additional benefits such as private health insurance, sports programs, and regular team events.