[Hiring] Technical Support Specialist @Percepta

Role Description

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Technical Support Specialist - French-English, working remotely in Bulgaria, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

Do you have a passion for technology and helping others? In this role, you’ll be troubleshooting with customers and helping to resolve their issues with a smile. You’ll collaborate internally with other team members to ensure you make the difference between their customer experience being just average or an exceptional one. You’ll be able to recognize, apply and explain your product or service knowledge.

During a Typical Day, You’ll:

• Bring your passion and love for technology to know what’s going on with the latest technology products and help customers
• Follow up on specific issues and resolve to completion

Qualifications

• 6 months technical support and troubleshooting experience
• Basic level of knowledge and experience with moderating computer software or hardware related issues
• Great written and verbal communication skills in French-English

Requirements

• Knowledgeable, encouraging, supporting and present leadership
• Diverse and community minded organization
• Career-growth and lots of learning opportunities for aspiring minds
• Competitive compensation, performance bonus opportunities, and benefits

Benefits

• Training to be a subject matter expert in your field
• Opportunity to provide the highest level of technical service support
• Chance to make great new friends within the TTEC community
• Grow your career in a dynamic, family-friendly atmosphere